Terms & Conditions

Referrals

Self-referrals can be taken via the website contact form.

We are currently collaborating with Self-funded clients; however, I am happy to discuss insurer options (terms and conditions apply).

We also work with businesses who want to provide therapeutic services for the employees and clients.

Bookings and cancellations

To secure your appointment, we will require the full payment at the time of booking, which is fully refundable if you cancel with 24 hours’ (email) notice. We are unable to provide a refund with less notice, as it is unlikely the slot would be able to be reallocated.

Please note - If you fail to attend your appointment with no notice, we are unable to refund your session fee.

Availability

We understand that flexibility is important, and we will of course try to accommodate your individual needs. To provide continuity, consistency in scheduling sessions can indeed contribute to the effectiveness of therapy sessions, although, this is not mandatory.

PLEASE NOTE – due to high demand, we recommend booking your sessions at the same day and time each week to ensure availability, however, we aim to accommodate each client’s individual needs. Thank you for your understanding.

Confidentiality agreement

All sessions are confidential. The only limitation to this is if we had reason to believe that you or someone else is at risk of serious harm, in which case we would need to consider alerting your GP and/or authorities, depending on what the potential harm is. We can discuss this further before your first appointment if you have concerns about confidentiality and the boundaries of this.

Data protection

In various fields such as business, education, healthcare, and technology. It involves gathering data, analysing trends, and making informed decisions based on the information collected. This approach helps organisations improve efficiency, reduce risks, and achieve their goals more effectively. It is a valuable tool for decision-making and problem-solving in complex and dynamic environments.