Privacy Policy

At EK Psychotherapies, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and store your data, as well as your rights regarding your information.

1. Who We Are

EK Psychotherapies provides mental health services, including therapy, workshops, and clinical supervision. For the purposes of data protection laws, EK Psychotherapies acts as a Data Controller for the personal data we process.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and address.

  • Health Information: Relevant medical and mental health history necessary for providing therapy services.

  • Payment Information: Billing details, including payment methods.

  • Other Data: Information you provide during therapy sessions, workshops, or assessments.

3. How We Use Your Information

We use your personal data to:

  • Provide therapy, workshops, and supervision services tailored to your needs.

  • Communicate with you regarding appointments, services, and updates.

  • Process payments and manage billing.

  • Maintain accurate clinical records in accordance with professional and legal requirements.

  • Improve our services through anonymised data analysis.

4. Lawful Basis for Processing

We process your personal data based on the following lawful bases:

  • Consent: For specific purposes such as subscribing to newsletters or marketing communications.

  • Contractual Obligation: To provide services you have requested.

  • Legal Obligation: To comply with professional and regulatory requirements.

  • Legitimate Interest: To manage and improve our services.

5. How We Protect Your Information

We implement strict measures to protect your personal data from unauthorised access, alteration, or loss, including:

  • Secure storage of electronic and physical records.

  • Limiting access to authorised personnel only.

  • Regular review of our data protection practices.

6. Sharing Your Information

We do not sell or share your data with third parties for marketing purposes. Your information may be shared only:

  • With your consent, such as referrals to other healthcare providers.

  • To comply with legal obligations, such as court orders or safeguarding concerns.

  • With service providers who process data on our behalf (e.g., secure payment processors).

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. For example, clinical records are kept for a minimum of seven years following the end of therapy, as required by professional standards.

8. Your Rights

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete data.

  • Deletion: Request the deletion of your data where it is no longer necessary.

  • Objection: Object to the processing of your data for certain purposes.

  • Data Portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us at the details below.

9. Cookies and Website Data

If our website uses cookies, we will provide a clear cookie policy outlining their purpose and how you can manage them.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for the latest version.

Effective Date: 8th December 2024